Afrin Chishti

Own day-to-day administration of Sales Cloud and Service Cloud, including security model, automation, and release management. Build reports and dashboards, set data governance standards, and administer connected go-to-market stack including HubSpot, Gong, and 6sense.

Handled daily user and access requests, built and debugged Flows and validation rules, and carried out large data operations with Data Loader. Investigated sync failures, assisted with sandbox testing and deployments, and resolved escalated support tickets.

Supervised day-to-day operations of the customer service department, developed satisfaction goals, and maintained accurate records. Hired and trained new agents, monitored performance, and prepared detailed reports for management.

Designed and implemented company quality standards, analyzed data to identify growth areas, and managed recruiting and training. Created reports documenting errors and worked with development team to improve products.

Maintained financial accounts by processing customer adjustments, resolved complaints, and managed database records. Preserved revenue streams through communication and negotiation, and followed escalation procedures.

Completed a Bachelor of Social Science in Political Science from National University in 2023.

Completed Higher Secondary Certificate in Science from BAF Shaheen College, Jashore in 2018.

Completed Secondary School Certificate in Science from MSTP Girls School, Jashore in 2016.

Certified 6sense Administrator.

Completed the Claude 101 course from Anthropic Academy.

Completed the Claude Code 101 course from Anthropic Academy.

Completed the Claude Code in Action course from Anthropic Academy.