At Oracle Solution Services Private Limited, I support enterprise customers and production environments across Oracle Cloud Infrastructure. I own high-severity incidents from triage through resolution and post-incident analysis, including deep troubleshooting across compute, storage, networking, and operating systems.
I also developed AI-powered tools and automation using Codex, LLMs, RAG, and AI Agent concepts to support technical troubleshooting and operational workflows. My work includes prompt engineering, knowledge retrieval, and iterative evaluation.
Earlier, at Antrix tech info, I managed and monitored servers, provisioned systems using VMware, and supported production setup and go-live activities. I also configured AWS backup solutions and provided server and application support.
