Afreen Patel

Fielded incoming customer inquiries via email, text, and chat, answering questions and providing booking information. Scheduled and confirmed reservations using booking software, entering specific customer details accurately.

Provided virtual assistant support including schedule management, email correspondence, documentation, and follow-ups. Supported client onboarding and coordinated timelines across internal teams.

Managed corporate accounts and client communication while maintaining accurate CRM records, activity tracking, forecasting, and follow-up workflows. Generated weekly average revenue of USD 10,000 through consultative client engagement.

Managed end-to-end customer journeys including lead qualification, negotiations, and documentation. Maintained detailed client records and ensured timely follow-ups through the transaction lifecycle.

Managed high-profile client interactions and post-sales support. Handled customer concerns and coordinated internal processes.

Led high-volume reservations, booking coordination, and VIP guest arrangements. Resolved real-time customer complaints while following brand SOPs.

Handled customer retention and service operations for US, UK, Canada, and New Zealand markets. Resolved billing and technical concerns using empathetic communication and structured troubleshooting.

Handled inbound technical support for Australian consumers. Consistently met quality and conversion benchmarks.

Provided remote troubleshooting and end-to-end customer support for North American consumers. Multitasked across internal systems during demanding shifts.

Supported recovery activities for international banking customers across US and Canada.

Bachelor of Commerce (B.Com) degree from Rizvi College of Arts, Science & Commerce, Mumbai University.

Diploma in Business Administration (DBA) with a focus on Business Economics from St. Andrew's College, Mumbai.