Open to opportunities

Afolake Iserhien

@afolakeiserhien

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Strategic Government & External Relations Specialist with proven experience.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration and allows me to drive impactful initiatives while supporting business growth in regulated environments.

I am a strategic and adaptable Government & External Relations Specialist with extensive experience in building and maintaining relationships with regulatory bodies and government agencies across 21 states in Nigeria. My expertise lies in monitoring regulatory trends, advising on policy changes, and representing organizations at high-level forums. I am passionate about supporting business growth in regulated environments through strong public-private partnerships and proactive engagement with community and industry stakeholders.

In my recent role as a Government Relations Specialist at Impact Water Foundation, I successfully built and managed relationships with 282 government stakeholders, driving regulatory compliance and program support. I have a proven track record of securing project approvals and enhancing program acceptance through strategic alliances and effective communication. My skills in CRM management, particularly with Salesforce, have allowed me to maintain detailed stakeholder records and improve engagement tracking.

With a background in client relationship management and customer support, I bring a unique perspective to stakeholder engagement. I am committed to leveraging my skills to foster collaboration and drive impactful initiatives that align with organizational goals.

Experience

Work history, roles, and key accomplishments

Government Relations Specialist

Impact Water Foundation

Jul 2024 - Mar 2025 (8 months)

Built and managed relationships with 282 government stakeholders across 21 states, driving regulatory compliance and program support. Represented the organization in external meetings and policy discussions, securing support for safe water projects. Monitored education policy developments, maintained stakeholder data using Salesforce CRM, and drafted periodic regulatory reports.

Government Relations Stakeholder Management Regulatory Compliance Salesforce CRM Reporting Public Affairs

Government Relations Specialist

Impact Water Foundation

Jul 2024 - Mar 2025 (8 months)

Government Relations Stakeholder Management Regulatory Compliance Salesforce CRM Reporting Public Affairs

Project Expansion Associate

Impact Water Foundation

Mar 2023 - Jul 2024 (1 year 4 months)

Secured 42 project approvals from regulatory bodies within 7 months, accelerating expansion across 21 states. Designed SOPs that improved engagement protocols with local communities and state officials, enhancing program acceptance and safety. Built strategic alliances with government representatives, resulting in long-term collaboration and reduced bureaucratic delays.

Project Management SOP Development Stakeholder Engagement Strategic Alliances Policy Advocacy

Project Expansion Associate

Impact Water Foundation

Mar 2023 - Jul 2024 (1 year 4 months)

Secured 42 project approvals from regulatory bodies within 7 months, accelerating expansion across 21 states. Designed SOPs to improve engagement protocols with local communities and state officials, enhancing program acceptance and safety.

Project Management SOP Development Strategic Alliances Policy Advocacy

Client Relationship Associate

Jumia Nigeria

Jan 2022 - Mar 2023 (1 year 2 months)

Effectively managed inbound customer interactions and strengthened client relationships. Designed and published over 50 creative visuals for marketing campaigns and assisted in planning and executing marketing strategies. Improved repeat purchases by 15% through enhanced brand loyalty initiatives.

Client Relationship Management Marketing Campaigns Visual Design Marketing Strategy Brand Loyalty Customer Service

Client Relationship Associate

Jumia Nigeria

Jan 2022 - Mar 2023 (1 year 2 months)

Effectively managed inbound customer interactions, strengthening client relationships and improving repeat purchases by 15% through enhanced brand loyalty initiatives. Assisted in planning and executing marketing strategies for product launches and promotions, including designing and publishing over 50 creative visuals.

Customer Relationship Management Marketing Campaigns Visual Design Brand Loyalty

Customer Support Team Lead

Gbenga Artsmith Collections

Jan 2021 - Dec 2021 (11 months)

Delivered strategic presentations both online and in-person to high-profile customers, successfully promoting new products and securing special deals. Managed over 50 incoming customer calls daily, processing orders efficiently by recording them in Excel workbooks. Led a team focused on educating clients about product options and ensuring quality assurance.

Customer Support Team Leadership Sales Presentations Order Processing Excel Customer Service Quality Assurance Inventory Management

Customer Support Team Lead

Gbenga Artsmith Collections

Jan 2021 - Dec 2021 (11 months)

Led a team focused on educating clients and ensuring quality assurance, while managing over 50 incoming customer calls daily and processing orders efficiently using Excel. Delivered strategic presentations online and in-person to high-profile customers, successfully promoting products and securing deals.

Customer Support Team Leadership Sales Presentations Order Processing Excel Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Adekunle Ajasin University

Bachelor of Science, Business Administration

2013 - 2015

Studied core principles of business management, including finance, marketing, and organizational behavior. Gained knowledge in strategic planning and operations.