Open to opportunities

Afolabi Oladoyin

@afolabioladoyin

Customer service and QA professional improving call-center quality through interaction monitoring, evaluations, and data reporting.

Brazil

Message

What I'm looking for

I’m looking for a role where I can monitor customer-agent interactions, evaluate quality, and use operational data and PowerPoint to drive service improvements and consistent customer experience.

I handled inbound and outbound customer interactions in a call center, resolving inquiries, complaints, and service-related issues while escalating complex cases when needed.

In my Quality Assessor role, I monitored and evaluated customer-agent interactions for compliance, assessed call quality and communication, and produced quality assurance reports and performance evaluations.

I also analyzed operational and customer service data to spot trends and improvement opportunities, and I designed PowerPoint presentations for training, reporting, and operational reviews.

Experience

Work history, roles, and key accomplishments

Quality Assessor / Quality Assurance Specialist

Call Center / Customer Service Organization

Jan 2024 - Jan 2026 (2 years)

Monitored and evaluated customer-agent interactions to ensure compliance with company standards. Prepared quality assurance reports and performance evaluations.

Quality Assurance Data Analysis Reporting PowerPoint Performance Evaluation Feedback

Customer Care Representative

Call Center / Customer Service Organization

Jan 2021 - Jan 2026 (5 years)

Handled inbound and outbound customer interactions professionally and efficiently. Assisted customers with inquiries, complaints, and service-related issues.

Customer Service Call Center Operations Complaint Handling Issue Resolution Data Entry