Andre Gimenez
@andregimenez
Senior customer support & quality assurance specialist focused on training that boosts CSAT and operational efficiency.
BrazilWhat I'm looking for
I’m a trilingual customer experience professional with 5+ years of progressive experience across frontline customer support and quality assurance/training operations for global accounts. I leverage deep service expertise to design and deliver high-impact training programs, QA frameworks, and process improvements for multinational clients including CITIBANK, PINTEREST, and HARMAN AUDIO.
In my current role, I build onboarding and instructional content, develop evaluation scorecards and calibration sessions, and use performance metrics to find coaching opportunities that improve CSAT, QA scores, AHT, and FCR. I also translate customer feedback into actionable training—combining hands-on support with analytical rigor to drive measurable results.
Experience
Work history, roles, and key accomplishments
Quality Assurance Specialist
BeatPulse Labs
Evaluated and annotated audio data for AI/ML model training, achieving a 98.5% accuracy score. Performed quality reviews to ensure dataset integrity, accuracy/consistency, and compliance with annotation standards.
Education
Degrees, certifications, and relevant coursework
Federal University of Parana (UFPR)
Coursework, Public Management
2012 - 2013
Completed coursework in public management, including data analysis and organizational management topics.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Andre?
You can contact Andre and 90k+ other talented remote workers on Himalayas.
Message AndreFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
