Open to opportunities

Affia Patrick

@affiapatrick

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Customer Support specialist with 10+ years in claims, case processing, and accurate financial documentation.

United States

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What I'm looking for

I’m looking for a role where I can own high-volume case workflows, verify financial documentation for compliance, and resolve discrepancies with discretion—working in a fast-paced team that values accuracy, follow-through, and customer satisfaction.

I’m a detail-oriented administrative and customer support professional with 10+ years of experience supporting high-volume operations, client communications, and financial documentation. In my current role at Capital One, I manage inquiries via phone, email, and chat while reviewing, verifying, and maintaining accurate records to ensure completeness and compliance with internal policies.

I’m especially strong at resolving discrepancies through research and cross-functional coordination, and I make sure cases get the timely follow-up they need for efficient resolution and customer satisfaction. Previously, as an Office Accountant at Eli Zabar, I processed invoices and payments, reconciled accounts, investigated discrepancies, and supported internal audits—skills I continue to apply with confidence when handling sensitive financial information.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Capital One

Jan 2022 - Jan 2026 (4 years)

Managed high-volume client inquiries via phone, email, and chat while maintaining accurate, policy-compliant case handling. Reviewed financial documentation, resolved discrepancies through research and cross-functional coordination, and ensured timely follow-ups for resolution.

Customer Support Case Processing Financial Documentation Compliance Records Management Phone Email Chat Support Outlook

Office Accountant

Eli Zabar

Jan 2015 - Jan 2022 (7 years)

Processed invoices, payments, and financial records with high accuracy while maintaining organized documentation. Reconciled accounts, investigated discrepancies, prepared financial reports, and supported internal audits by coordinating with vendors and internal teams.

Invoice Processing Payment Processing Account Reconciliation Financial Record Organization Financial Reporting Internal Audit Vendor coordination Confidentiality

Assistant Office Manager

Connecticut Muffin

Jan 2011 - Jan 2015 (4 years)

Supported daily administrative operations including scheduling, communications, and documentation. Processed payroll, managed employee records, handled invoices, and resolved client inquiries in a timely and professional manner.