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A Edris Caige

@aedriscaige

Cross-Functional Operations & Collaboration Specialist | Enabling Teams Through Clear Communication and System Improvement

United States

Message

What I'm looking for

I’m looking for a role where I can help teams collaborate more effectively and improve how work actually gets done.

I’m a cross-functional operations and customer enablement specialist who loves connecting teams, clarifying complex workflows, and helping people work better together. I’m great at translating between technical and non-technical partners, improving communication, and finding practical ways to make work smoother and more effective. I’m a Certified ScrumMaster and Lean Six Sigma Yellow Belt, and I enjoy bringing insight and curiosity to every challenge.

Outside of work, I’m passionate about storytelling and write screenplays in my free time. I’m also taking a legal course to strengthen my contract-writing skills- blending analytical thinking with creative interests to grow both personally and professionally.

Experience

Work history, roles, and key accomplishments

Current

Clinic Coordinator

Current

University of Minnesota Health Physicians

Jun 2025 - Present (8 months)

Implemented structured communication protocols that reduced average response time between physicians and nursing teams by 45 minutes and coordinated Epic EHR operations for 1,100+ patients monthly, cutting administrative costs by $15K per quarter.

Process Improvement Clinical Operations Stakeholder Management Cross Functional Communication Workflow Optimization

Founder & Operations Manager

Luminous Cleaners, LLC

Aug 2020 - May 2025 (4 years 9 months)

Built operations, quality control, and scheduling frameworks that halved task turnaround time and drove a 40% increase in customer retention through a loyalty program, improving satisfaction scores by 30% in year one.

Operations Management Quality Control Scheduling Customer Retention Loyalty Programs

Operations Analyst

Skywater Technology

Jul 2023 - Jul 2024 (1 year)

Reduced contract approval cycles by 30% and eliminated 120 labor hours per month through cross-functional coordination, delivering a 25% efficiency gain and $50,000 in annual cost savings.

Contract Management Process Improvement Procurement Finance Coordination

Operations Specialist

Dayforce

Oct 2018 - Mar 2021 (2 years 5 months)

Optimized client offboarding for 100+ organizations annually, reducing process time by 20% and accelerating compliance reporting cycles by two weeks, improving client satisfaction by 15%.

Offboarding Compliance Management Process Standardization Regulatory Reporting Documentation Risk Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Hamline University

Certificate in Paralegal Studies, Paralegal Studies

2026 -

Grade: 3.99

Activities and societies: Paralegal Studies

Certificate in Paralegal Studies with coursework in legal research, compliance management, process documentation, and contracts; expected graduation is 2027.

Concordia University

Master of Business Administration, Business Administration & Management, General

Master of Business Administration with coursework in supply chain management, process improvement, and financial analysis; capstone project on Panama refuse and recycling.