Adylenee Guerrero
@adyleneeguerrero
I improve public safety and payroll operations through quality assurance and training.
United StatesWhat I'm looking for
I've supported City of Tucson operations across public safety communications, quality assurance, and payroll. I currently manage timecard workflows for approximately 600 Tucson Fire Department employees, resolve payroll discrepancies, and train users on scheduling and payroll systems.
Previously, I helped develop quality assurance and improvement programs for a 9-1-1 center processing over 1 million calls annually. I evaluated employee performance, presented findings to leadership, improved workflows, and implemented Corti AI to support telecommunicators and quality reviews.
Experience
Work history, roles, and key accomplishments
Payroll Technician
City of Tucson
May 2026 - Present (5 months)
Manages timecards for approximately 600 employees of the Tucson Fire Department, resolves payroll discrepancies, and trains users on payroll system usage.
Management Analyst
City of Tucson
Jan 2024 - May 2026 (2 years 4 months)
Developed and managed quality assurance for a 9-1-1 center, conducting evaluations on 70 employees monthly and presenting findings to leadership.
Telecommunicator I
City of Tucson
Apr 2019 - Jan 2024 (4 years 9 months)
Processed emergency and non-emergency calls for police, fire, and medical responses, ensuring compliance with procedures and accuracy standards.
Education
Degrees, certifications, and relevant coursework
The University of Arizona Global Campus
Bachelor of Arts, Operations Management and Analysis
Pursuing a Bachelor of Arts in Operations Management and Analysis.
Desert View High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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