Open to opportunities

Adwoa Sakyi

@adwoasakyi

Message

I handle high-volume customer calls and keep records accurate.

Ghana

Message

What I'm looking for

I’m looking for a call center, administrative support, or data entry role where I can provide excellent customer service, manage accurate records, and contribute in a fast-paced team environment.

At Papa’s Pizza in Accra, I handle 40–60+ inbound and outbound customer calls each day, resolving inquiries, complaints, and order issues while meeting performance targets.

I keep customer records accurate, provide clear product and service information, and work with teammates to improve service processes. I’m seeking a call center, administrative support, or data entry role where I can bring strong communication, customer service, and record-keeping skills.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Papa's Pizza

Jun 2024 - Present (2 years 2 months)

Handled 40–60+ inbound and outbound customer calls daily, resolving inquiries, complaints, and order issues while maintaining high call quality standards. Updated customer records in internal systems and collaborated with team members to improve service processes.

Customer Service Call Handling Complaint Resolution Problem Solving Data Entry Record keeping Google Sheets