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Adrián Estevez

@adrinestevez

CRM & automation specialist connecting systems, simplifying workflows, and supporting international teams with Zoho, n8n, and APIs.

New Zealand

Message

What I'm looking for

I am looking for a remote role in CRM, workflow automation, business systems, or support tooling where I can connect systems, reduce manual work, and improve day-to-day operations. I enjoy working with cross-functional teams, understanding processes end to end, building practical solutions, and improving them over time.

I enjoy understanding how a process works, finding the manual steps that slow people down, and building practical automations that make their work easier.

My background spans CRM, business systems, and international IT support at Selectra. I led support across 15+ country markets, working with systems used by more than 1,000 people and maintaining a 4.9/5 customer satisfaction score across international IT support operations.

My hands-on experience includes Zoho CRM configuration, workflows, data quality, APIs, webhooks, telephony integrations, and reporting in Zoho Analytics and Google Sheets. I owned the migration from Trello to GLPI, helped restructure CRM records and automations, and managed a migration from Zapier to Zoho Flow and n8n. I also automated callback requests between Zoho CRM and Vonage, including scheduling, retries, and follow-up communications.

I work closely with Sales, Operations, Marketing, Engineering, and IT to understand requirements, troubleshoot systems, and improve processes. I am interested in remote opportunities in CRM, workflow automation, business systems, and support tooling.

Spanish is my native language; I speak fluent English and conversational French.

Experience

Work history, roles, and key accomplishments

International IT Support Manager

Selectra

Dec 2023 - Mar 2026 (2 years 3 months)

Led international IT support across 15+ country markets for business systems used by 1,000+ people. Managed a team and owned CRM, telephony, integrations, automation, and user access. Maintained 4.9/5 support satisfaction. Built reporting and worked with Sales, Operations, Marketing, Engineering, and IT to improve processes.

International IT Support Engineer

Selectra

Apr 2022 - Dec 2023 (1 year 8 months)

CRM Squad: administered Zoho CRM configuration, workflows, integrations, data quality, and user support. Established support processes as the CRM support team's first member. Owned the migration from Trello to GLPI, configuring forms, rules, SLAs, approvals, reporting, templates, and the knowledge base. Investigated issues across systems, integrations, and data flows.

Sales & Back-Office Agent

Selectra

Nov 2019 - Mar 2022 (2 years 4 months)

Supported customer acquisition and back-office operations for the Mexican market. Managed high-volume customer interactions, maintained CRM records, coordinated partner updates, and supported reporting and operational processes.