Looking for a job

Satyam Singh

@satyamsingh20

Process Associate at Roadzen Assistance handling roadside assistance, vendor operations, customer onboarding, and operational reporting.

India

Message

What I'm looking for

I’m seeking to contribute my analytical and operational expertise to improve business efficiency and customer satisfaction.

At Roadzen Assistance, I manage invoice generation, billing records, and vendor operations while supporting roadside assistance requests and service fulfillment.

I prepare operational and performance reports, conduct quality audits, and support agent training. I was promoted to Weekend Shift Lead based on consistent performance and leadership.

At Allianz Partners, I supported customers with insurance and travel policy inquiries, claims, and emergency assistance cases. I coordinated with internal teams to resolve requests and contribute to customer retention.

Experience

Work history, roles, and key accomplishments

Current

Process Associate

Current

Roadzen Assistance

Aug 2023 - Present (3 years 2 months)

Managed invoice generation, vendor operations, and customer support for roadside assistance. Monitored workflows, prepared MIS reports, conducted quality audits, and served as Weekend Shift Lead.

Invoice Generation Billing Vendor Management Customer Support Roadside Assistance MIS Reporting Quality Audits Agent Training Customer Relationship Management Jira Excel Outlook

Assistance Coordinator (CSM)

Allianz Partners

Apr 2022 - Aug 2023 (1 year 4 months)

Managed end-to-end customer relationships, assisted with insurance and travel policy inquiries, claims processing, and coordinated emergency assistance cases. Consistently achieved operational KPIs and service quality targets.