AOAdrian Ocop
@adrianocop
Dedicated professional with extensive experience in customer service roles.
PhilippinesWhat I'm looking for
I am a dedicated professional with a strong background in customer service and finance. Over the years, I have honed my skills in various roles, including Sales Associate, Service Crew, and Senior Account Officer. My journey began in 2011 at Sinag Marketing, where I developed a solid foundation in sales and customer interaction.
In my most recent position as a Senior Account Officer at Masagana Micro Finance Inc., I have leveraged my experience to provide exceptional service and support to clients. I am passionate about helping others and thrive in dynamic environments that challenge me to grow. My training in Service Excellence and Customer Service Management has equipped me with the tools to excel in my career.
Experience
Work history, roles, and key accomplishments
Senior Account Officer
Masagana Micro Finance Inc.
Oct 2023 - Present (1 year 8 months)
Managed a portfolio of client accounts and ensured timely payments. Developed and maintained strong client relationships. Analyzed financial data for reporting.
Loan Officer
LOLC Finance Philippines Inc.
Nov 2022 - Jul 2023 (8 months)
Processed loan applications and assessed creditworthiness. Provided financial advice to clients. Maintained accurate loan records and ensured compliance.
Waiter
Princess Mashael Bint Abdul Azziz Al Saud
Mar 2020 - May 2022 (2 years 2 months)
Provided professional waiting services to guests. Managed table settings and ensured dining area cleanliness. Assisted with special events and catering.
Housekeeping Head
Mango Suites
Oct 2016 - Feb 2019 (2 years 4 months)
Managed and supervised housekeeping operations. Ensured high standards of cleanliness and guest satisfaction. Trained and mentored housekeeping staff.
Service Crew
Red Ribbon Crew
May 2016 - Sep 2016 (4 months)
Provided excellent customer service in a fast-paced environment. Prepared and served food and beverages. Ensured cleanliness and hygiene standards were met.
Sales Associate
Sinag Marketing
Sep 2011 - Apr 2015 (3 years 7 months)
Assisted customers with product selection and purchases. Maintained a clean and organized sales floor. Achieved sales targets consistently.
Education
Degrees, certifications, and relevant coursework
Aldersgate College
Bachelor of Science in Accountancy, Accountancy
Studied the principles and practices of accounting, financial management, and auditing. Developed strong analytical and problem-solving skills essential for financial roles.
La Salette of San Mateo
High School Diploma, General Studies
Completed secondary education, focusing on core academic subjects. Participated in various school activities and developed foundational knowledge.
Sinamar Sur Dumag Elementary School
Elementary School Certificate, General Studies
Completed primary education, acquiring fundamental literacy and numeracy skills. Engaged in basic academic and social development.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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