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Adriana Pena

@adrianapena

I deliver bilingual customer service, classroom teaching, and compassionate caregiving support.

United States
Message

What I'm looking for

I'm looking to grow my career in languages and multicultural environments, contributing responsibility, commitment, enthusiasm, communication, and teamwork while building a mutually beneficial professional relationship.

I've supported customers at The Grand Beach Hotel Surfside and Presidente Supermarket in Miami, handling payments, cash control, purchases, promotions, questions, and complaints for national and international clients.

At Colegio Interamerican Learning Center, I started as a preschool assistant and advanced to classroom teacher. I planned and supported educational activities, led students' academic and socioemotional development, and used creative learning dynamics while managing the classroom.

I've also provided personalized care through Home Aid Health, supporting daily activities while promoting wellbeing and safety.

I'm passionate about learning and teaching languages in multicultural settings, and I bring effective communication, adaptability, teamwork, responsibility, commitment, and enthusiasm to my work.

Experience

Work history, roles, and key accomplishments

HH

Caregiver

Home Aid Health

Mar 2024 - Dec 2024 (9 months)

Provided personalized care assistance, supporting daily activities to promote well-being and safety. Developed empathy, responsibility, and humane treatment in service.

CC

Preschool Assistant & Classroom Teacher

Colegio Interamerican Learning Center

Jan 2023 - Feb 2024 (1 year 1 month)

Started as a preschool assistant, collaborating in planning and supporting educational activities. Promoted to lead classroom teacher, responsible for students' academic and socioemotional development, implementing creative learning dynamics and classroom management.

PS

Cashier - Customer Service

Presidente Supermarket

Mar 2022 - Dec 2022 (9 months)

Processed payments and controlled cash register. Advised customers on purchases and promotions, developing sales skills and efficient service.

TS

Cashier - Customer Service

The Grand Beach Hotel Surfside

Feb 2020 - Jan 2021 (11 months)

Provided personalized attention to national and international customers. Managed cash register and financial transactions, and supported resolution of doubts and complaints to ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

MI

Miami Institute

Certificate in Nursing Assistance, Nursing

2023 -

Pursued nursing assistant training at Miami Institute in 2023.

DS

Dalton High School

High School Diploma, General Studies

2013 - 2017

Completed high school education at Dalton High School from 2013 to 2017.

Tech stack

Software and tools used professionally

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