At a medical aesthetic and skincare spa, I managed daily operations and the complete client experience, from initial inquiry and consultation through treatment, recommendations, and ongoing care. I also recommended a professional skincare line that was subsequently introduced into the spa.
I led a team of approximately 10 employees, overseeing training, scheduling, performance, and day-to-day support. When clients raised concerns or escalations, I coordinated resolutions and followed up.
In my independent coaching practice, I managed client relationships from discovery and onboarding through ongoing support and completion. I also built and operated an online business, handling client communication, digital products, content, marketing, and day-to-day operations.
As a project coordinator and executive assistant in construction and engineering, I supported project teams and the Health & Safety Department with documentation, schedules, cost tracking, calendars, and follow-up. I also use AI and digital tools for research, content development, and organization, and am developing hands-on familiarity with FlutterFlow and digital product workflows.
