At FINN DIXON & HERLING, I provided Tier 1–2 desktop and systems support for LAN/WAN environments, servers, and end users. I installed and maintained hardware, software, operating systems, and physical and virtual servers.
I managed Microsoft 365 and Exchange accounts, software licensing, Windows updates, and cloud-based phone systems. I also supported onboarding for in-office and remote employees, including hardware provisioning and access configuration.
At FINN DIXON & HERLING, I assisted with network planning and system enhancements, maintained internal and external websites, and created technical documentation and training materials. I also supported litigation technology needs, including mobile office setup and e-discovery document reviews and productions.
Previously, at STEW LEONARD’S, I implemented security protocols, conducted phishing training, and troubleshot Microsoft Exchange, macOS, and payment platforms. I contributed to hardware deployments and POS maintenance; earlier, I worked as a Hospital Operator at NORWALK HOSPITAL.
