Adon Ashcroft
@adonashcroft
Experienced customer service specialist and housing officer focused on reliable problem-solving.
United KingdomWhat I'm looking for
I am a customer-focused housing officer and enforcement professional with practical experience across property management, remote customer support and field enforcement. I consistently maintain professionalism while handling difficult public interactions and meeting service standards.
I have managed a portfolio of residential properties, coordinated maintenance and carried out regular inspections to ensure compliance with housing regulations. In enforcement roles I operated ANPR-equipped vehicles and handled on-street actions; as a remote HMRC advisor I resolved enquiries via phone, email and chat while meeting performance targets.
I take pride in reliability, discipline and continuous improvement and I bring strong communication, problem-solving and teamwork to every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
HMRC
Handled remote phone, email and chat support, resolving most issues on first contact and maintaining high customer satisfaction while meeting performance targets.
Housing Officer
Essential Employment
Managed a residential property portfolio, handled tenant inquiries and complaints, coordinated repairs and conducted regular inspections to ensure compliance with housing regulations.
Work Experience (Mechanical)
Ultima Skills
Completed a 3-month hands-on placement working on classic cars, developing mechanical diagnostics, repair and workshop safety skills.
Education
Degrees, certifications, and relevant coursework
Oxford House, Acadèmia d'idiomes
Language course, English and Spanish
2018 - 2019
Attended an English and Spanish language course at Oxford House Acadèmia d'idiomes in Barcelona during 2018–2019.
Ultima Skills
Vocational training, Mechanical Engineering
2015 - 2016
Activities and societies: Work placement on classic cars
Completed a 3-month work placement at Ultima Skills in Wigan gaining mechanical engineering experience on classic cars.
Bolton College
BTEC, Sport and Science
2013 - 2014
Completed a BTEC in Sport and Science at Bolton College from 2013 to 2014.
City & Guilds
City & Guilds Level 2, English
Achieved City & Guilds Level 2 certificate in English.
City & Guilds
City & Guilds Level 2, Mathematics
Achieved City & Guilds Level 2 certificate in Mathematics.
Bedford High School
GCSEs, Secondary Education
2010 - 2013
Completed secondary education and gained 8 GCSEs including Maths (C), English (C), and Science (C) between 2010 and 2013.
Hesketh Fletcher C of E High School
Attended, Secondary Education
2008 - 2010
Attended Hesketh Fletcher Church of England High School from 2008 to 2010; the school subsequently closed.
The Duke of Edinburgh's Award - The Challenge
Course, Outdoor leadership and personal development
2013 -
Completed The Challenge, a 3-week Duke of Edinburgh course in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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