Adlyn González
@adlyngonzlez
I deliver bilingual community education, administrative support, and customer service for diverse English- and Spanish-speaking audiences.
United StatesWhat I'm looking for
I've supported Northside Independent School District as an Office Clerk at Henry T. Brauchle Elementary School and previously as a Facilitator for Plaza Comunitaria Adult and Community Education.
I coordinate classes, recruit and register participants, teach computer literacy to Spanish-speaking parents and community members, and translate district materials from English to Spanish to reduce communication barriers for Emergent Bilingual families. I also organize education sessions, events, and community partnerships.
My background includes help desk, technical support, customer service, and team coaching roles, where I've handled high call volumes, resolved complex issues, trained staff, and supported government web applications.
Experience
Work history, roles, and key accomplishments
Office Clerk
Henry T. Brauchle Elementary School, NISD
Feb 2025 - Sep 2025 (7 months)
Answered telephone, routed calls, and took messages. Assisted with data entry for student records and maintained confidentiality.
Facilitator, Plaza Comunitaria
Adult and Community Ed. Dept, NISD
Jul 2023 - Feb 2025 (1 year 7 months)
Coordinated classes for the Northside Plaza Comunitaria, including marketing, recruiting, and implementing curriculum. Delivered computer literacy instruction to Spanish-speaking parents and translated official documents.
Customer Service Help Desk
Catapult Solutions Group
Oct 2021 - Apr 2022 (6 months)
Assisted providers and suppliers with accessing government web-based applications and provided support for system-related issues.
Bilingual Wireless Care Representative
Conduit Global
Oct 2019 - Jun 2021 (1 year 8 months)
Handled 25+ inbound customer service calls daily, identified issues, and resolved complicated problems using various resources.
Technical Support Bilingual
IBEX TECH
Nov 2017 - Jul 2019 (1 year 8 months)
Provided quality customer service using in-depth product knowledge and effectively resolved and troubleshot problems.
Team Coach
Conduent
Jan 2017 - Nov 2017 (10 months)
Trained and supervised staff on the Mass Tort project, helping them use Courtlink and HRS programs to identify case information.
Customer Service Assistant
Xerox Recovery Services
Sep 2015 - Jan 2017 (1 year 4 months)
Made outbound calls to complete COB surveys, exceeding daily quotas, and later obtained COB information from health insurance companies.
Education
Degrees, certifications, and relevant coursework
University of Puerto Rico
Bachelor of Arts, Social Science
1999 - 2003
Bachelor's degree in Social Science with a minor in Criminal Justice.
Barbara Ann Roessler Academy
High School Diploma, General Studies
1995 - 1999
High school diploma from Barbara Ann Roessler Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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