Baysia Ortiz
@baysiaortiz
Bilingual administrative professional skilled in customer service, clerical support, and office operations.
What I'm looking for
I am a bilingual (English/Spanish) administrative professional with extensive experience in customer service, clerical support, and office operations across educational and logistics settings. I consistently manage records, schedule appointments, perform data entry, support Mac/iOS troubleshooting, and provide clear, empathetic communication to staff, parents, and students.
I have delivered inventory control and quality checks in logistics, trained staff on procedures, and supported school IT needs by refreshing devices and assisting with workstation setups. I am reliable, organized, proactive, and solution-oriented, with a track record of improving administrative workflows and ensuring customer satisfaction in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Bilingual Clerk II
SBCUSD - IT Department
Apr 2023 - Present (2 years 7 months)
Provided bilingual IT administrative support, managed device inventory and basic Mac/iOS troubleshooting, composed reports and maintained Excel tracking to streamline department operations.
Sub Clerk I / Clerk II
SBCUSD - Chavez Middle School
Jan 2022 - Apr 2023 (1 year 3 months)
Maintained student attendance and records, assisted staff with scheduling and administrative tasks, and provided bilingual support and first aid to students and parents.
Senior Clerk II
SBCUSD - Business Services
Nov 2022 - Jan 2023 (2 months)
Delivered customer service to staff and the public, prepared official correspondence and reports, and managed appointment scheduling and special record requests to ensure accurate documentation.
Office Assistant / Health Aid
Urbita Elementary
Sep 2022 - Nov 2022 (2 months)
Managed student records and communications, provided bilingual assistance to parents and staff, and coordinated first aid and communication with the school nurse and external agencies.
Inventory Control Clerk
XPO Logistics - Disney Warehouse
Aug 2019 - Feb 2021 (1 year 6 months)
Maintained inventory accuracy and quality checks in a high-volume warehouse, trained staff on procedures, and ensured compliance with operational standards.
Barista
Hilton DoubleTree
Apr 2018 - Jul 2019 (1 year 3 months)
Prepared beverages, processed customer orders, managed inventory, and supervised staff to maintain service standards and customer satisfaction.
Clerical Assistant
Ana Contrera Day Care
Aug 2016 - Apr 2018 (1 year 8 months)
Managed administrative tasks, maintained student files and parent communications, organized events, and tracked employee schedules to support day-to-day operations.
Education
Degrees, certifications, and relevant coursework
[School Name]
High School Diploma, General Studies
High School Diploma earned; completed general secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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