Open to opportunities

Baysia Ortiz

@baysiaortiz

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Bilingual administrative professional skilled in customer service, clerical support, and office operations.

United States

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What I'm looking for

I seek a bilingual administrative role where I can apply clerical, scheduling, and records expertise, support teams, and contribute to efficient, customer-focused operations.

I am a bilingual (English/Spanish) administrative professional with extensive experience in customer service, clerical support, and office operations across educational and logistics settings. I consistently manage records, schedule appointments, perform data entry, support Mac/iOS troubleshooting, and provide clear, empathetic communication to staff, parents, and students.

I have delivered inventory control and quality checks in logistics, trained staff on procedures, and supported school IT needs by refreshing devices and assisting with workstation setups. I am reliable, organized, proactive, and solution-oriented, with a track record of improving administrative workflows and ensuring customer satisfaction in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Clerk II

Current

SBCUSD - IT Department

Apr 2023 - Present (3 years 2 months)

Provided bilingual IT administrative support, managed device inventory and basic Mac/iOS troubleshooting, composed reports and maintained Excel tracking to streamline department operations.

Inventory Management Microsoft Excel Scheduling Records Management Customer Service

Sub Clerk I / Clerk II

SBCUSD - Chavez Middle School

Jan 2022 - Apr 2023 (1 year 3 months)

Maintained student attendance and records, assisted staff with scheduling and administrative tasks, and provided bilingual support and first aid to students and parents.

Records Management Microsoft Excel Bilingualism Scheduling Customer Service

Senior Clerk II

SBCUSD - Business Services

Nov 2022 - Jan 2023 (2 months)

Delivered customer service to staff and the public, prepared official correspondence and reports, and managed appointment scheduling and special record requests to ensure accurate documentation.

Records Management Report Writing Scheduling Customer Service document preparation Administrative Support Data Entry

Office Assistant / Health Aid

Urbita Elementary

Sep 2022 - Nov 2022 (2 months)

Managed student records and communications, provided bilingual assistance to parents and staff, and coordinated first aid and communication with the school nurse and external agencies.

Student Records Bilingualism Scheduling Administrative Support Data Entry

Inventory Control Clerk

XPO Logistics - Disney Warehouse

Aug 2019 - Feb 2021 (1 year 6 months)

Maintained inventory accuracy and quality checks in a high-volume warehouse, trained staff on procedures, and ensured compliance with operational standards.

Inventory Control Quality Assurance Staff Training Compliance Data Entry Warehouse operations Inventory Management

Barista

Hilton DoubleTree

Apr 2018 - Jul 2019 (1 year 3 months)

Prepared beverages, processed customer orders, managed inventory, and supervised staff to maintain service standards and customer satisfaction.

Customer Service Inventory Management Team Supervision Cash Handling Time Management

Clerical Assistant

Ana Contrera Day Care

Aug 2016 - Apr 2018 (1 year 8 months)

Managed administrative tasks, maintained student files and parent communications, organized events, and tracked employee schedules to support day-to-day operations.

Administrative Support Records Management Scheduling Event Coordination Data Entry