AU

Open to opportunities

Aditya User

@adityauser11

I am a customer service professional with 3.3 years' experience resolving inbound queries and leading teams.

What I'm looking for

I seek a customer-facing operations role where I can apply 3.3 years' experience, lead and train teams, solve escalations, contribute to process improvements, and grow into broader operational or technical responsibilities in a collaborative, performance-driven company.

I bring 3.3 years of customer-facing and operations experience, having managed inbound support, handled escalations, and led teams to meet qualitative and quantitative targets. I have worked in operations roles for consumer platforms and in student support, and completed certifications in Linux administration and CCNA.

I also trained in digital marketing and completed live projects, and I focus on coaching junior staff, improving cross-functional processes, and delivering measurable customer-satisfaction improvements. I am driven by solving complex customer issues, building strong team performance, and growing into broader operational or technical responsibilities.

Experience

Work history, roles, and key accomplishments

AS

Customer Support Associate

Astrotalk

Worked 3 months as a Customer Support Associate at Astrotalk, resolving user inquiries and escalating technical issues.

Customer Support Ticketing Systems Customer Escalation Verbal Communication Problem Solving Time Management

SS

Digital Marketing Trainee

Sahir Web Solutions

Worked as a digital marketing trainee and delivered live website projects for clients including Grecobe and TA Solutions.

Digital Marketing SEO SEM Google Analytics WordPress Content Marketing Social Media Marketing

VE

Student Care Specialist

Vedantu

Served 5 months as a Student Care Specialist at Vedantu, supporting students and resolving academic and platform queries to improve satisfaction.

Customer Care CRM Escalation Management Communication Remote Support

ZO

Operations Executive

Zomato

Worked 3.3 years as an Operations Executive in a semi-voice process at Zomato, handling high-volume customer queries and meeting team KPIs.

Operations Management Customer Service Semi Voice Support KPIs Team Leadership Query Resolution

Education

Degrees, certifications, and relevant coursework

DD

DG Rukmini Shetty College, Dharwad

Bachelor of Computer Applications, Computer Applications

Grade: 62.20%

Completed Bachelor of Computer Applications with 62.20% from Karnataka University in 2018.

ED

Eshwaran Science PU College, Dharwad

Pre-University Certificate, Science

Grade: 49.50%

Completed Pre-University (Science) at Eshwaran Science PU College, Dharwad with 49.50% in 2015.

PD

Pavan English High School, Dharwad

Secondary School Certificate (SSC), Secondary Education

Grade: 78.56%

Completed Secondary School Certificate from Pavan English High School, Dharwad with 78.56% in 2014.

Tech stack

Software and tools used professionally

Gmail

Linux

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Aditya User - Customer Support Associate - Astrotalk | Himalayas