Aditya Sharma
@adityasharma7
My name is Aditya Sharma. I belongs to India.
IndiaWhat I'm looking for
Dedicated and customer-focused professional seeking a dynamic role in customer support where I can leverage my communication skills, problem-solving abilities, and service-oriented approach to enhance customer satisfaction. With a strong ability to handle inquiries, resolve issues efficiently, and maintain a positive customer experience, I aim to contribute to a company's success by delivering high-quality support and building strong client relationships.
Experience
Work history, roles, and key accomplishments
Teammate
Taskus India Pvt. Ltd
Jan 2024 - Present (2 years 5 months)
Engaged in a blended process of email, chat, and voice support, handling both outbound and inbound communications effectively.
Customer Care Executive
Teleperformance Global Pvt. Ltd
Sep 2022 - May 2023 (8 months)
Handled mail support and managed inbound and outbound calls for Samsung products, providing technical assistance and customer service.
Associate Advisor
Reliance Jio
Feb 2021 - Sep 2022 (1 year 7 months)
Provided customer support by resolving billing and network-related issues, ensuring a high level of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Arts, Arts
2021 -
Currently pursuing a Bachelor's of Arts degree, focusing on various subjects to enhance knowledge and skills for career development.
Government Industrial Training Institute Dharmshala
Diploma, Mechanical Engineering
2016 - 2018
Grade: 78%
Pursued a diploma in Mechanical Field, achieving a score of 78%. Gained practical skills and theoretical knowledge in mechanical engineering.
Government Senior Secondary School Gangath
Senior Secondary, General Studies
2014 - 2016
Grade: 65%
Completed Senior Secondary education with a focus on general studies, achieving a score of 65%. Developed foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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