Looking for a job

Aditya Rathod

@adityarathod

Message

I resolve complex customer and enterprise application issues across international markets.

India

Message

What I'm looking for

I'm looking to apply my customer support and technical consulting experience to resolve complex client and enterprise application issues while improving operational delivery.

At Amazon, I supported international enterprise selling partners across the EU, UK, and Middle East, resolving high-priority issues involving listings, catalog compliance, inventory metrics, and account health.

Previously at Atos Syntel, I built and streamlined PeopleSoft Finance features, delivered tier-3 support, and documented SOPs for future teammates. My computer engineering background helps me connect technical infrastructure with reliable client delivery.

Experience

Work history, roles, and key accomplishments

SPS Executive (Selling Partner Support)

Amazon

Jan 2023 - Dec 2024 (1 year 11 months)

Provided dedicated support to international enterprise clients across EU, UK, and Middle East regions, managing high-priority escalations related to product listings, catalog compliance, inventory metrics, and account health. Utilized analytical tools to diagnose backend issues and improve resolution times.

Customer Support Escalation Resolution International Client Management Merchant Support Analytical Tools Problem Solving

Associate Consultant

Atos Syntel

Jan 2018 - Dec 2021 (3 years 11 months)

Engineered and streamlined techno-functional features within the PeopleSoft Finance ecosystem to enhance corporate financial reporting and transaction pipelines. Delivered tier-3 functional and technical support to system users and documented standard operating procedures.

PeopleSoft Financials Functional Support Application Development System Maintenance Troubleshooting IT Infrastructure Documentation