subraja valliappan
@subrajavalliappan
Experienced application support consultant focused on enhancing user experience.
What I'm looking for
I am an Associate Consultant with three years of experience in application support, specializing in providing timely and efficient support for critical business applications. My role at Atos involved technical support for 16 purchase and finance applications, ensuring their stability and optimal performance. I am dedicated to collaborating with cross-functional teams to drive business success and enhance user experience.
Throughout my career, I have developed strong analytical skills and a knack for troubleshooting technical issues. My responsibilities included incident management, change management, and conducting scheduled health checks on applications. I have hands-on experience with various tools and technologies, including UNIX, Linux, and SQL, which have equipped me to effectively monitor application performance and resolve issues promptly.
Experience
Work history, roles, and key accomplishments
Associate Consultant
ATOS
Jun 2021 - Sep 2023 (2 years 3 months)
Provided technical support for 16 purchase and finance applications in a 24/7 environment. Focused on troubleshooting, resolving issues, and enhancing customer experience while maintaining high client satisfaction levels. Managed incident and change processes, and performed scheduled health checks.
Education
Degrees, certifications, and relevant coursework
Saranathan College of Engineering
Bachelor of Engineering, Computer Science and Engineering
2016 - 2020
Grade: 72%
Completed a Bachelor of Engineering in Computer Science and Engineering, focusing on various aspects of computer science including programming, software development, and system analysis.
Availability
Location
Authorized to work in
Job categories
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