At Winni Cakes & More, I manage customer escalations across calls, chats, and emails, resolving concerns about orders, deliveries, refunds, replacements, and product quality. I work with Operations, Logistics, and Vendor Management to resolve cases in line with service standards.
Previously, I handled customer queries and escalations at Amazon Development Centre, and supported patients with registration, scheduling, and front office inquiries at Mehar Super Specialty Hospital. At Frontizo, I coordinated transport operations, driver schedules, and route planning.
