Aditya Jadhav

I’m a Computer Science graduate with 4.5+ years of experience in Data Operations, Technical Support, Master Data Management (MDM), and Customer Operations. I focus on resolving complex operational issues, improving data quality, and collaborating with cross-functional teams in fast-paced environments. I bring strong hands-on skills across SQL, Microsoft Excel, and enterprise support workflows.

At Agdata, I manage large-scale agricultural master data within AGIIS, handling data cleansing, validation, and entity mapping to ensure high data accuracy. I investigate and resolve data discrepancies using SQL and advanced Microsoft Excel, and I manage Jira Service Management tickets while collaborating with technical teams. I also developed an AI OCR Automation prototype to convert scanned handwritten agricultural forms into structured digital records, reducing manual data-entry effort and improving operational efficiency.

Previously, at Tech Mahindra, I served as a Technical Support Team Lead, managing a team of five while tracking KPIs and quality metrics. I resolved Tier-2 technical issues via phone, email, and Jira, maintained SLA compliance, and mentored new team members. Earlier, at Credence Resource Management, I managed AT&T customer accounts, resolved billing and account issues, and supported operational performance through verified customer information and process improvement—work I’m eager to bring to remote-ready opportunities worldwide.