At R1 RCM – IMH Process, I manage end-to-end authorization chase activities for scheduled healthcare services and verify insurance eligibility, benefits, and authorization requirements using EPIC and payer portals.
I maintain patient records in line with HIPAA, payer guidelines, and organizational policies. My work has met 98–100% SLA compliance, with 95%+ productivity and 98%+ quality.
Previously, at Concentrix Daksh Services India Pvt. Ltd. (Cigna Health Insurance), I handled policy servicing, claims support, and customer inquiries. I also processed policy updates, renewals, and cancellations while meeting SLA and KPI targets.
