Aditi Arya
@aditiarya1
IT Service Analyst / Project Coordinator at AVASO Technology Solutions coordinating service delivery and project activities.
IndiaWhat I'm looking for
At AVASO Technology Solutions, I coordinate IT service delivery and project activities, tracking work against timelines and service-level requirements.
I manage incidents, service requests, and escalations using ServiceNow and ITSM tools, and coordinate with clients and technical teams to follow up on issues and resolutions.
Previously, as a Customer Service Associate at Teleperformance, I handled customer queries and complaints through email support and updated CRM records. At AVASO, I was recognized as Top Performer of the Month in January 2026 and received client appreciation for support and coordination.
Experience
Work history, roles, and key accomplishments
IT Service Analyst / Project Coordinator
AVASO Technology Solutions
Jun 2023 - Present (3 years 4 months)
Coordinate IT service delivery and project activities, manage incidents and service requests using ServiceNow/ITSM tools, and monitor SLA timelines to ensure timely resolution. Handle client communication, escalations, and cross-functional coordination to maintain service continuity.
Customer Service Associate
Teleperformance
Jan 2022 - May 2023 (1 year 4 months)
Handled customer queries and service requests via email support, resolved complaints and technical issues, and maintained accurate records in CRM systems. Managed high-priority issues and ensured follow-up and escalation as needed.
Education
Degrees, certifications, and relevant coursework
Punjabi University
Bachelor of Technology, Electronics & Communication Engineering
Bachelor of Technology in Electronics & Communication Engineering from Punjabi University, Patiala, completed in 2020.
Bihar School Examination Board
Senior Secondary (12th), Non-Medical
Completed Senior Secondary (12th) with a Non-Medical focus from Bihar School Examination Board in 2017.
Kendriya Vidyalaya No. 2
Secondary (10th), General
Completed Secondary (10th) education from Kendriya Vidyalaya No. 2 in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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