Looking for a job

Nikita Sharma

@nikitasharma10

Message

I improve service delivery and operations through stakeholder coordination, process improvement, and data analytics.

India

Message

What I'm looking for

I'm looking for a role where I can improve service delivery and operations, coordinate stakeholders, solve process challenges, and apply growing data analytics skills to improve business insights and efficiency.

I've supported service delivery and operational execution at Infosys, coordinating internal teams, clients, vendors, and stakeholders to keep projects moving smoothly.

As a Senior System Engineer, I lead internal alignment meetings, manage escalations, maintain process documentation, and support efficiency-focused process improvements while meeting quality standards and project timelines.

Earlier at Infosys, I resolved technical support issues, gathered and documented operational requirements, delivered end-user training, and helped optimize workflows to improve service delivery.

I'm building data analytics capabilities in Excel, Power BI, SQL, and Python to turn operational information into stronger business insights and more efficient processes.

Experience

Work history, roles, and key accomplishments

Current

Senior System Engineer

Current

Infosys

Jul 2023 - Present (3 years 2 months)

Conducted internal team meetings to align project priorities and streamline workflows. Coordinated with cross-functional teams, clients, and vendors to ensure smooth service delivery and timely project execution.