At Wipro Limited – BT Global Services Project, I coordinated telecom circuit delivery from initiation and validation through exception resolution and final delivery confirmation. I tracked milestones and OTD timelines, flagging at-risk deliverables to support SLA compliance for enterprise accounts.
I raised and tracked INC/SR tickets in Salesforce CRM and processed order modifications and amendments in ServiceNow. I also coordinated with vendors, delivery teams, account managers, billing, feasibility, and engineering to resolve issues and keep orders moving.
Earlier, as a Delivery Coordinator at Wipro Limited – BT Global Services Project, I processed telecom service orders using MySD and supported enterprise customers with order updates and issue resolution. At IGT Solutions – Indigo Airlines Process, I handled booking orders and customer requests using Salesforce CRM and Travelport/Galileo GDS.
