Vaishnav Karthikeyan
@vaishnavkarthikeyan
I coordinate telecom delivery operations, PMO reporting, and SLA-compliant project execution.
IndiaWhat I'm looking for
IT-trained Project Coordinator with 3 years of experience in SLA-compliant operations, PMO support, and stakeholder reporting at Rogers Communications, a Fortune 500 telecom. Based in Chennai, India. Demonstrated leadership through a two-year vendor training and performance management engagement with TCS, covering both existing processes and newly launched products. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), SharePoint, Power BI, and Jira. Experienced in tracker maintenance, MIS reporting, regulatory compliance, and cross-functional coordination across multicultural, matrix environments.
Experience
Work history, roles, and key accomplishments
Processed 1,200+ monthly service requests while maintaining SLA compliance and coordinating workflow across delivery, technical, and planning teams. Led vendor training and performance monitoring for TCS employees, and cut cross-team escalations by 30% YoY through process improvements.
Resolved server application and OS issues, managed user account provisioning, and supported network troubleshooting for enterprise users.
IT Operations Intern
Kuwait Oil Company
May 2015 - Jun 2015 (1 month)
Maintained IT asset and software licence inventory and delivered end-user helpdesk support across software, hardware, and network issues.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science and Technology
Bachelor of Technology, Information Technology
Completed a Bachelor of Technology in Information Technology at SRM Institute of Science and Technology.
Conestoga College
Post-Graduate Diploma, IT Business Analysis
2022 -
Pursued a Post-Graduate Diploma in IT Business Analysis at Conestoga College.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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