Micaela Gonzalez Sanda
@micaelagonzalezsanda
I support sales teams and customers through technical troubleshooting, process improvement, and product knowledge.
BrazilWhat I'm looking for
I'm currently a Senior Sales Support professional at Jem Systems, partnering with a Business Development Manager on account research, opportunity development, quotations, inventory research, and pipeline activities. I coordinate information across teams and provide data and product insights that support business opportunities.
Previously, I supported MetaMap customers integrating identity verification APIs, SDKs, and webhooks, and spent several years supporting Meta’s advertiser operations across LATAM. I've trained SMB audiences, coached support analysts, documented multilingual knowledge resources, and helped customers resolve Facebook and Instagram advertising issues.
Experience
Work history, roles, and key accomplishments
Senior Sales Support
Jem Systems
Jan 2025 - Present (1 year 8 months)
Provide direct sales support to a Business Development Manager, assisting with account research, opportunity development, customer and prospect analysis, quotations, product and inventory research, and sales pipeline activities. Coordinate information across teams and provide data and insights to drive business opportunities.
Sales Support
Jem Systems
Jan 2024 - Jan 2025 (1 year)
Supported Sales Representatives with order processing, estimate and quote reviews, customer re-engagement analysis, inventory and availability validation, data management, reporting, and CRM maintenance and optimization.
Support Expert
MetaMap
Jan 2022 - Jan 2023 (1 year)
Provided technical support to customers integrating MetaMap's identity verification platform, troubleshooting API, SDK, and webhook-related issues through Freshdesk. Investigated and reproduced potential product bugs, gathered technical details for engineering escalation, and supported customer meetings.
Subject Matter Specialist
Atento for @Meta
Jan 2020 - Jan 2022 (2 years)
Served as a Subject Matter Expert (SME) for Meta's Customer Support operation, providing product guidance and support to analysts assisting Facebook and Instagram advertisers. Delivered training and ongoing coaching, supported analysts with complex product and process questions, and helped ensure accurate and consistent customer support.
Boost with Facebook Speaker & Trainer
Atento for @Meta
Jan 2019 - Jan 2020 (1 year)
Delivered specialized training sessions and educational events for SMBs across LATAM, reaching an audience of over one million people and helping business owners and entrepreneurs maximize the use of Facebook for business growth. Collaborated with a team of coaches to deliver engaging sessions focused on platform adoption and business growth.
Customer Support / Business & High Value Accounts
Atento for @Meta
Jul 2017 - Jan 2018 (6 months)
Provided dedicated B2B support to High Value Customers across LATAM via chat and phone, troubleshooting issues related to Facebook and Instagram advertising, including ad delivery, account, and platform-related concerns.
Customer Support / SMB
Atento for @Meta
Jan 2017 - Jul 2017 (6 months)
Provided B2B customer support to Small and Medium Businesses (SMBs) across LATAM via chat and phone, helping advertisers troubleshoot platform-related issues and make effective use of Facebook Ads products and tools.
Education
Degrees, certifications, and relevant coursework
Anhembi Morumbi
Technologist Degree, Business Management
2026 -
Pursuing a Technologist Degree in Business Management, expected to complete in the future.
Universidade Nove de Julho
Technologist Degree, Marketing
2017 - 2019
Completed a Technologist Degree in Marketing from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
Skills
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