Adeyemi Adeitan

I’m a customer-focused Customer Experience & Support Lead with 5+ years delivering exceptional support across email, chat, phone, and social media. I’ve consistently achieved 96% first-contact resolution and maintained a 4.8/5 customer satisfaction rating.

In my current role at EA Yoruba, I manage 500+ monthly customer interactions and support 15+ countries with culturally sensitive, multilingual assistance in English and Yoruba. I resolve the majority of complaints to complete satisfaction while reducing resolution time from 48 to 24 hours through process optimization.

I’m also hands-on with service operations: I coordinate customer onboarding for 200+ learners annually, streamline workflows to improve efficiency by 30%, and build a knowledge base that reduced repeat inquiries by 25%. I enjoy turning recurring issues into clear processes that help both customers and teams move faster.

Earlier, as a Client Relations Coordinator at NOFSID Global Resources, I managed client appointments with a 98% on-time success rate and responded to inquiries within a 2-hour SLA. Across both roles, I bring a process improvement mindset, strong communication, and the ability to mentor teams while maintaining service excellence under high-volume demands.