Adewunmi Adebiyi
@adewunmiadebiyi
Empathetic client experience specialist delivering remote customer support and travel assistance.
NigeriaWhat I'm looking for
I am an empathetic, customer-focused professional with over 3 years of remote client support experience across industries, skilled at resolving inquiries via email, chat, and phone while maintaining long-term client relationships.
I have delivered end-to-end travel support, bookings, visa assistance, and escalations management for international clients, collaborating with global partners to ensure timely resolutions and post-service feedback collection.
Highly organized and proficient with remote collaboration tools, I manage multiple client accounts across time zones, prioritize confidentiality, and drive customer satisfaction through proactive communication and effective problem solving.
Experience
Work history, roles, and key accomplishments
Remote Client Experience Specialist
Brandrevie
May 2023 - Present (2 years 8 months)
Provided personalized end-to-end travel support to international clients across email, chat, and phone, handling bookings, visa assistance, and escalations to ensure timely resolution and high client satisfaction.
Customer Support & Executive Assistant
IreneLeo
Feb 2021 - May 2022 (1 year 3 months)
Served as primary remote contact for clients and partners, resolving inquiries and coordinating communications, scheduling, and follow-ups across multiple time zones to improve customer satisfaction.
Freelance Virtual Assistant
Freelance
Jan 2020 - Jan 2021 (1 year)
Provided administrative and social media support to small businesses, managing inboxes, scheduling, digital records, content calendars, and conducting online research to support projects.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Bachelor of Arts, Guidance and Counseling
2016 - 2020
Completed a Bachelor of Arts in Guidance and Counseling at the University of Lagos from September 2016 to January 2020.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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