Open to opportunities

Adesewa Lanre

@adesewalanre

I’m a Customer Experience Associate delivering HIPAA-compliant support, technical troubleshooting, and high-accuracy operations for U.S. industries.

Nigeria

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What I'm looking for

I’m looking for a remote-ready customer experience or support role where I can deliver HIPAA-compliant service, troubleshoot confidently, and drive accuracy using CRM and verification tools—while growing through structured processes and clear performance goals.

I’m a Certified Client Relations Specialist and HIPAA-compliant Customer Experience Associate with 2+ years of experience supporting customers and operating products across U.S.-based healthcare, tax, and tolling workflows. I’m known for clear communication, empathetic service, and maintaining high-quality outcomes in high-volume environments.

In remote roles, I verify and correct sensitive data using the Intrada Manual Image Review (MIR) system via Citrix, ensuring precise toll transaction validation at scale. I’ve also led NJ FamilyCare applicant and beneficiary support using Pega Gov—handling 150+ inbound calls weekly and maintaining a 90%+ satisfaction rating while managing end-to-end eligibility workflows. From TaxAct, I served as a liaison to product development, resolving 30–40 technical/account issues daily and onboarding 200+ clients to improve feature adoption.

Experience

Work history, roles, and key accomplishments

Customer Experience Associate

NJ FamilyCare

Apr 2024 - Dec 2025 (1 year 8 months)

Served as lead contact for NJ FamilyCare applicants and beneficiaries, providing accurate, empathetic support aligned with healthcare policy. Managed end-to-end workflows in Pega Gov and handled 150+ inbound calls weekly, achieving a 90%+ satisfaction rating while resolving complex inquiries independently.

Case Documentation Customer Support Inbound Calls Workflow Management

Operations & Data Verification Specialist

E-ZPass New York

Oct 2025 - Nov 2025 (1 month)

Verified license plate images and validated toll transaction data in Intrada MIR via Citrix, maintaining 100% accuracy while processing high-volume image queues to meet daily throughput targets. Supported multi-state workflow continuity in a fully remote environment.

Intrada MIR Toll Transaction Validation Data Correction Remote Collaboration

Account Support / Product Specialist

TaxAct

Jan 2024 - Apr 2024 (3 months)

Partnered with product development by translating customer needs into actionable feedback to improve user experience and adoption. Provided end-to-end onboarding and troubleshooting, assisting 200+ clients monthly and resolving 30–40 technical/account issues daily for TaxAct navigation and filing processes.

Customer Support Product Analysis Requirements Gathering User Onboarding Technical Troubleshooting Feature Education