Adelène Marty

Hospitality-based volunteering across Latin America, working in English and Spanish with international guests and hosts.

• Querétaro, Mexico (04-2026 – 07-2026): welcomed guests at a guesthouse and created photo and video content to support the host's social media communication.

•San Marcos de la Laguna, Guatemala (09-2026): cared for dogs and managed daily routines for a private host.

• Valle

Volontariat dans le secteur de l’hospitalité en Amérique latine, en français, anglais et espagnol, auprès de voyageurs et d’hôtes internationaux.

-Querétaro, Mexique (04-2026 – 07-2026) : accueil des voyageurs dans une maison d’hôtes et création de contenus photo et vidéo pour soutenir la communication de l’hôte sur les réseaux sociaux.

-San Marcos de La Laguna, Guatemala (09-2026) : garde de ch

Seasonal extra staff support.
Welcomed French and international guests in French, English, and Spanish. Managed check-ins/check-outs, invoicing, and payments.

En extra pour un renfort saisonnier.
Accueil des clients français et internationaux en français, anglais et espagnol. Gestion des check-in/check-out, de la facturation et des paiements.

-Managed a portfolio of about 15 export clients in Europe, Asia and Oceania (approximately 30% of total company revenue) across two brands, Xavier and Fromages de Cocagne.
-Handled the full order cycle for B2B and B2C clients: phone and email support, quotes, order entry, invoicing and order tracking, including the national and international subscription box service.
-Ensured customs and sanitary

- Gestion d’un portefeuille export (Europe/Asie/Océanie) : commandes, documentation, conformité, transport.
-Tableaux de bord Excel : coûts & refacturation transport, suivi KPI — baisse des litiges transport.
-Newsletter export (Brevo) : +50 % taux d’ouverture (7 pays) — prospection qualifiée.
-Contribution à la digitalisation SODIB2B : contenus, traductions, support — adoption accélérée.*
-Optimi

Couverture des marques Xavier et Fromages de Cocagne
Mise en pratique:
- Standard téléphonique BtoB et BtoC
- Réalisation de devis, prise de commande, facturation et suivi de commande
- Gestion du portefeuille clients export
- Réalisation des demandes de certification sanitaire
- Déclaration douanière (DEB)
- Emailing
- Gestion du service transport (chronopost, STEF, STG)
- Gestion du servi

Xavier & Fromages de Cocagne brands

-Managed the B2B and B2C telephone switchboard.
-Prepared quotations, processed orders, handled invoicing and monitored order fulfilment.
-Managed an international export customer portfolio.
-Prepared and followed up on health certification requests for export shipments.
-Handled customs declarations (DEB).
-Managed email campaigns and customer communications.

-Suivi quotidien des commandes e-commerce (Inditex) : préparation, étiquetage, coordination des expéditions vers l’UE.
-Conception de contenus visuels et soutien aux campagnes réseaux sociaux
-Collaboration avec l’équipe logistique pour optimiser le flux d’articles “fast fashion
-Réalisation d’études de marché et d’audits, d'enquêtes de satisfaction
- Analyse des ventes

-Managed night reception operations, including check-ins, check-outs, invoicing and cash management.
-Supervised bar and room service operations.
-Provided excellent customer service to French and international guests.
-Managed email correspondence and the telephone switchboard.
-Prepared and set up breakfast service.
-Worked effectively in high-pressure situations while maintaining a high level o

-Réception de nuit : réalisation des check-in, check-out avec facturation, tenue de la caisse.
-Encadrement du bar et des rooms services.
-Excellente relation clientèle (en français et langues étrangères)
-Mailing et Standardiste Téléphonique
-Réalisation et mise en place du petit-déjeuner

-Réception de jour/ de nuit: réalisation des check-in, check-out avec facturation, tenue de la caisse.
-Encadrement du bar et des rooms services.
-Excellente relation clientèle (en français et langues étrangères)
-Mailing et Standardiste Téléphonique
-Encadrement du petit-déjeuner et travail en étage

-Managed day and night reception, including check-ins, check-outs, invoicing and cash management.
-Supervised bar and room service operations.
-Provided customer service to French and international guests.
-Managed email correspondence and the telephone switchboard.
-Supervised breakfast service and assisted with housekeeping and floor operations.
-Maintained a high level of customer satisfaction

-Monitored European deliveries: receipt of goods, inventory and accounting/management reconciliation.
-Prepared packing lists and EAN sheets to ensure shipment traceability.
-Entered and managed Intrastat declarations (DEB) for intra-EU shipments.

-Conducted B2B prospecting targeting hairdressers and resellers and built a prospect database for Cyprus and Ghana, with 100+ qualified contacts.
-Analysed sales performance and prepared a sales report with strategic recommendations to improve customer retention.
-Contributed to the development of a customer retention action plan.

RNCP Qualification No. 36373 – NSF 312 – Level 7
Qualification: Passed

Thesis: Development of an export strategy for the Fromages de Cocagne brand in Sweden.
Work-study programme: Export Sales & Logistics Assistant at Terroirs Fromagers / Fromagerie Xavier (Meilleur Ouvrier de France – MOF).

RNCP Qualification No. 36610 – NSF 312 – Level 6
Qualification: Passed

Work-study programme covering commercial law, sales action plans, business development techniques, market intelligence and benchmarking, as well as sales and marketing fundamentals.

English–Chinese | Spanish option

-Study of cultures and civilisations and written and oral translation methods.
-Specialisation in International Business.
-Academic training in international marketing, international business law, international sales and business development, international prospecting, communication, purchasing and applied statistics.

Qualification: Passed

Graduated top of the class.
Finalist in the 2020 Inter-BTS Public Speaking Competition.
Student representative for the environmental research alternatives committee.

Academic training in:
-Foreign market research and market intelligence
-International logistics
-Interpersonal communication
-Management, economics and business law
-Marketing
-Customer prospecting
-Applied thi