Adefemi Babayemi
@adefemibabayemi
I improve customer retention by leading frontline teams, resolving escalations, and strengthening CRM processes.
NigeriaWhat I'm looking for
At Shoprite, I own frontline customer relationship management for a high-traffic retail location, resolving escalated complaints and protecting customer satisfaction and loyalty. I lead and coach a 25-person team, maintain service standards, and build handover routines so customer follow-ups are not dropped between shifts.
Previously, at James Marsh & Associates, I managed client stakeholder relationships across inspection cycles, turned compliance findings into actionable reports, and investigated service and safety incidents to protect trust and brand reputation.
I'm CRM-certified through TIBA Academy and work hands-on with Zoho CRM and Zendesk. I bring customer experience, compliance, reporting, KPI management, and team coaching together to deliver measurable service improvements.
Experience
Work history, roles, and key accomplishments
Food Safety Auditor (Client & Stakeholder Relations)
James Marsh & Associates
Jan 2012 - May 2015 (3 years 4 months)
Managed client stakeholder relationships across inspection cycles, translating compliance findings into clear reporting. Trained client-facing staff on service and compliance standards, and investigated incidents to recommend preventive measures.
Shift Manager (Customer Relations Focus)
Shoprite
Managed front-line customer relationships and resolved escalated complaints to protect satisfaction and loyalty. Led and coached a 25-person team, embedding service standards that reduced repeat complaints and improved customer experience scores.
Education
Degrees, certifications, and relevant coursework
TIBA Academy
Certification, Customer Relationship Management
Completed a Customer Relationship Management certification, enhancing skills in CRM strategies and customer experience management.
Institut Superieur de Communication de Gestion (ISCG)
Bachelor of Science, Business Administration
2015 - 2018
Pursued a Bachelor of Science in Business Administration, gaining foundational knowledge in business management and communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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