Open to opportunities

Adeel Anwar

@adeelanwar

Customer Success Manager and AI Trainer at Tapcheck LLC US, improving chatbot prompts and supporting client retention and growth.

Pakistan

Message

What I'm looking for

I'm seeking remote Customer Success, Customer Support, and Business Development roles.

At Tapcheck LLC US, I manage client relationships, lead onboarding and Quarterly Business Reviews, and support account retention and growth. I also refine prompts and conversational flows for AI-driven chatbots.

At SDS-IT (Payactiv), I trained and optimized chatbots, helping raise accuracy from approximately 45% at launch to 79% of customer queries assisted. I also developed growth plans, identified business opportunities, and collaborated on product enhancements.

Earlier at SDS-IT (Payactiv), I managed customer support operations, recruitment, training, and workforce management, and led the social media team. I also handled Salesforce reporting and forecasting, monitored QA standards, and performed beta testing of app features.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager & AI Trainer

Current

Tapcheck LLC

Apr 2025 - Present (1 year 6 months)

Manage client relationships to ensure satisfaction, retention, and account growth. Conduct onboarding and training sessions, serve as primary point of contact for escalations, and identify upsell opportunities.

Customer Retention Onboarding Training Escalation Management Account Health Monitoring QBRs Upselling Chatbot Training Prompt Design

Manager CS Operations & Growth & AI Trainer

SDS-IT (Payactiv)

Jan 2024 - Mar 2025 (1 year 2 months)

Trained and optimized AI-driven chatbots for Payactiv, raising accuracy from ~45% to 79% of queries assisted. Developed growth plans, led client meetings, and analyzed data to improve retention.

Chatbot Training Prompt Design Conversational Flow Salesforce Zendesk Beta Testing Customer Retention Growth Strategy Data Analysis

Supervisor, Customer Service Department

SDS-IT (Payactiv)

Sep 2019 - Dec 2023 (4 years 3 months)

Managed support operations, recruitment, training, process improvement, and workforce management. Led social media team, performed beta testing, managed Salesforce reporting, and monitored QA standards.

Team Leadership Workforce Management Recruitment Training Process Improvement Social Media Management Beta Testing Salesforce QA Standards

Customer Service Representative / Sales Representative

Tele Circuit Network Corp LLC

Feb 2017 - Sep 2019 (2 years 7 months)

Started as Sales Representative, consistently exceeded sales targets and performance milestones. Promoted to Customer Service Representative handling inbound support calls for landline, mobile, and DSL customers.

Sales Customer Service Inbound Support Communication Skills