Open to opportunities

Adedoyin Olotu

@adedoyinolotu

I deliver organized customer, administrative, and healthcare support while pursuing a career in human resource management.

Nigeria

Message

What I'm looking for

I'm seeking a Human Resource Management role where I can apply my administrative, communication, problem-solving, and people-support experience while continuing to grow professionally.

I've supported customers at iSON BPO (Airtel), handling inquiries, complaints, and feedback while using empathy, active listening, and conflict resolution to maintain strong service standards.

At Primary Health Care Centre Alakia, I assisted with medication dispensing, prescription processing, patient records, and pharmaceutical inventory under pharmacist supervision. I also worked as a Quality Control Laboratory Analyst at Water Corporation, inspecting and testing water quality and helping resolve water-treatment issues.

I'm certified in human resource management and bring communication, leadership, strategic thinking, attention to detail, and Microsoft Office, Teams, and Google Suite skills. I'm enthusiastic about building my career in Human Resource Management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

iSON BPO (Airtel)

Nov 2024 - Jun 2025 (7 months)

Delivered exceptional customer support, handling inquiries, complaints, and feedback to enhance satisfaction. Utilized conflict resolution and problem-solving skills to de-escalate issues and maintain high service standards.

Customer Support Conflict Resolution Problem Solving Interpersonal Communication Active Listening Compliance Data Privacy Quality Assurance

Independent Monitor

HPV Vaccination Program

May 2024 - Jun 2024 (1 month)

Assisted with monitoring and supervision of MNCHW. Submitted comprehensive reports of activities and ensured compliance with health and safety regulations.

Monitoring Supervision Reporting Compliance Health and Safety

Pharmacy Assistant (NYSC)

Primary Health Care Centre Alakia

Jul 2023 - Jun 2024 (11 months)

Assisted in dispensing medications under pharmacist supervision. Received and processed prescription orders and maintained accurate patient records and inventory.

Prescription processing Inventory Management

Volunteer Member

Coronavirus Vaccination Program

Aug 2023 - Dec 2023 (4 months)

Provided administrative support and participated in initiative outreach. Recorded and reported vaccinated participants while maintaining participant safety.

Administrative Support Outreach Data Recording Reporting Safety

Quality Control Laboratory Analyst

Water Corporation

Jun 2019 - Dec 2019 (6 months)

Performed procedures to identify root causes of water-related issues. Inspected and tested water quality and completed preventive maintenance on equipment and plants.

Root Cause Analysis Preventive Maintenance

Volunteer Member

Maternal and Child Health Week Vaccination Program

May 2018 - May 2018 (0 months)

Provided administrative support duties and coordinated and recorded vaccinated participants. Adhered to outreach policies to maintain safety for program participants.

Administrative Support Coordination Data Recording Safety