At TenTrade Africa, I supported customers across phone, email, WhatsApp, digital channels, and face-to-face interactions. I resolved 95% of customer complaints within 24 hours through investigation, clear communication, and follow-up.
I used the TenTrade helpdesk/CRM to track requests and maintain accurate customer records. I also conducted proactive outreach and followed up with more than 100 prospective seminar attendees.
As an HR Assistant & Administrative Executive at TenTrade Africa, I supported employee enquiries and coordinated recruitment and onboarding activities. I maintained confidential records and worked with internal teams to address operational needs.
Earlier, as a Content Producer at Mainland 98.3 FM, I produced radio content and scripts and managed interactions with radio callers. I hold a B.A. in English Language from Obafemi Awolowo University.
