Open to opportunities

Adedotun Adeshola Peter

@adedotunadesholapete

Customer Support Representative at ATIS Group Limited, resolving property service issues and strengthening client relationships.

Nigeria

Message

What I'm looking for

Facilities Manager with 5+ years managing premium Lagos properties, delivering excellent service to residents, tenants, and clients. Seeking a facilities management or customer support role where I can resolve issues quickly, coordinate teams and vendors, and keep service standards high. My IT and power engineering background strengthens my troubleshooting.

At ATIS Group Limited, I was the main point of contact for clients, tenants and staff across premium properties in Lagos. I coordinated with vendors and internal teams to resolve service issues, and contributed to a 20% reduction in operating costs by negotiating better terms.

At Soteria Eye Clinic, I responded to questions on social media, handled routine IT support requests and used Mailchimp for email marketing and customer surveys. At Mantrac Egypro Limited, I responded to site and equipment issues and maintained records in the internal asset database.

Experience

Work history, roles, and key accomplishments

Current

Media Team Volunteer

Current

Holy Ghost Christian Centre

Jan 2020 - Present (6 years 9 months)

Supports media and communications during services and events, engaging with the congregation and online audience.

Media Production Communication Skills Community Engagement

Facility Manager

ATIS Group Limited

Mar 2021 - Aug 2026 (5 years 5 months)

Acted as main point of contact for clients, tenants, and staff across premium properties, resolving requests and complaints. Coordinated with vendors to reduce repeat complaints and improve response times, and negotiated better terms contributing to a 20% reduction in operating costs.

Customer Relationship Management Vendor Management Complaint Handling Conflict Resolution Negotiation Communication Skills Record keeping Reporting

Networking Power Engineer

Mantrac Egypro Limited

Sep 2019 - Mar 2021 (1 year 6 months)

Provided first-line response to site issues and equipment faults, resolving problems efficiently to minimize downtime. Maintained accurate records in the internal asset database and delivered role-specific training.

Technical Support Troubleshooting Asset Management Record keeping Training Cross Functional Collaboration

IT Officer / Social Media Manager

Soteria Eye Clinic

Feb 2020 - Dec 2020 (10 months)

Managed social media channels, responding to patient and customer comments and questions. Handled IT support requests, used Mailchimp for email marketing and surveys, and prepared reports on engagement and campaign performance.

Social Media Management IT Support Mailchimp Email Marketing Customer Surveys Reporting Presentation Skills