Open to opportunities

ibrahim kondo

@ibrahimkondo

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Organized professional with expertise in customer relations and administration.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer service and administration while fostering a collaborative and growth-oriented work environment.

I am an organized and confident individual with a diverse background in customer relations, office administration, and technical support. My journey began with a Bachelor’s degree in Computer Science, which laid the foundation for my technical skills. I have progressively taken on roles that have honed my abilities in customer service, negotiation, and team collaboration.

Throughout my career, I have worked as a Technical Support Specialist, where I provided essential assistance to users and ensured their technical issues were resolved efficiently. My role as a Social Media Manager allowed me to develop engaging content and foster community interaction, while my experience as a Manager at Forever Living Products involved leading a sales team to achieve significant business objectives. I am passionate about helping organizations thrive and am continuously seeking opportunities to grow and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Social Media Manager, Graphics Designer

Current

Aloma Hair and Spa

Mar 2023 - Nov 2023 (8 months)

Oversaw worker performance and set clear goals for the team. Developed social media strategies to enhance brand awareness and engagement while analyzing data to optimize performance.

Team Management Social Media Strategy Performance Monitoring Conflict Resolution Communication Data Analysis

Manager

Forever Living Products

Dec 2018 - Oct 2020 (1 year 10 months)

Led and motivated a team of sales representatives to achieve targets. Developed sales strategies, provided training, and managed inventory levels to ensure timely delivery of products.

Team Leadership Sales Strategy Training Inventory Management Customer Service Business Development Motivity Communication

Social Media Manager

XZU-B Musician

May 2017 - Nov 2018 (1 year 6 months)

Developed original content and engaged with the community on social media platforms. Created social media strategies aligned with marketing goals, including content calendars and campaign plans.

Content Creation Community Engagement Social Media Strategy Marketing Communication Analytics Brand Awareness

Technical Support Specialist

Alawali Computer School

Nov 2015 - Sep 2016 (10 months)

Provided technical assistance and support to users experiencing issues with hardware and software. Responsibilities included troubleshooting problems, installing and maintaining systems, and documenting support interactions. Collaborated with IT staff to resolve complex issues while ensuring excellent customer service.