Adebola Adekunle
@adebolaadekunle1
I streamline KYC operations and customer journeys across fintech and banking platforms.
NigeriaWhat I'm looking for
At Flutterwave, I execute end-to-end KYC/KYB verification for merchant accounts, review identity and business documents, and collaborate with Risk and Back-Office teams to escalate potential fraud and financial-crime red flags. I also achieved a 95% CSAT score by supporting customers and merchants through complex financial inquiries.
My work connects customer experience with compliance: I use feedback and operational data to identify friction points, improve onboarding, and support product enhancements and self-service adoption.
Previously at Fidelity Bank, I managed high-volume phone, chat, and email interactions while maintaining a 98% quality assurance score. I resolved account issues, transaction disputes, and escalated complaints, supported by experience in financial record-keeping and loan repayment tracking.
Experience
Work history, roles, and key accomplishments
Executes end-to-end KYC/KYB verification for merchant accounts, ensuring regulatory compliance and risk mitigation. Achieved 95% CSAT by providing real-time support and collaborating with risk teams to identify fraud.
Customer Service Agent
Fidelity Bank PLC
Sep 2019 - Jul 2023 (3 years 10 months)
Managed high-volume omnichannel customer interactions, maintaining a 98% quality assurance score. Resolved complex account issues and disputes, reducing average handling time and ensuring data integrity in CRM.
Finance Assistant
God's Glory Contributions
Jan 2016 - Dec 2018 (2 years 11 months)
Managed financial record-keeping for client transactions and monitored loan performance, contributing to a 60% reduction in overdue obligations.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Operations Research
Pursued a Master of Science in Operations Research.
Osun State University
Bachelor of Science, Economics
Earned a Bachelor of Science in Economics.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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