Looking for a job

Addrija Aich

@addrijaaich

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I optimize outpatient operations, patient flow, and healthcare performance through data-driven leadership.

India

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What I'm looking for

I'm looking to apply my healthcare operations, patient-flow optimization, KPI analytics, and cross-functional leadership skills to improve service quality, efficiency, and patient experience.

Results-driven Operations Professional with an MSc in Operational Management from UK and a proven track record of optimizing complex service delivery processes in high-volume environments. Recognized for rapid advancement into management, demonstrating expertise in leading cross-functional teams, analyzing KPI data, and driving process improvements that successfully reduced administrative errors by 30%. Adept at managing high-stakes B2B corporate partnerships, streamlining database workflows, and bridging the gap between technical systems and front-line execution to deliver scalable operational excellence.

Experience

Work history, roles, and key accomplishments

Assistant Manager – operations

White Lotus International Hospital

Mar 2025 - Mar 2026 (1 year)

Oversaw day-to-day operational management of the Outpatient Department, leading a cross-functional team of 10+ staff. Directed service delivery for 100+ daily patients, reduced wait times by 13%, and resolved 90% of service issues at point of contact.

Healthcare Operations HMIS Team Leadership Stakeholder Coordination Quality Assurance Revenue Reporting Service Delivery Performance Analytics Database Administration

Operations Assistant

university of Warwick

Mar 2024 - Jan 2025 (10 months)

Maintaining databases and records, including student information, faculty data, and departmental files. Helping daily 100+ students with inquiries, processing applications, and providing information on college policies and procedures. Using and maintaining college software systems, such as student information systems, learning management systems, and administrative software.

Operations Management Operations Coordination Student Information System Database Management Administrative Support Hospitality Client Relations

Process executive

cognizant tech solutions

Apr 2022 - Jun 2023 (1 year 2 months)

Reviewed and processed Diabetic Equipment Complaints in accordance with regulatory guidelines, ensuring compliance with Drug/Medical Device Safety standards. Executed client-specific medical coding on the database, ensuring accuracy and adherence to established protocols.

Client Services Medical Terminology Medical Coding Database Administration

Education

Degrees, certifications, and relevant coursework

University of Warwick

Master of Science, Healthcare Operational Management

2023 - 2024

Pursued a Master of Science in Healthcare Operational Management, focusing on healthcare leadership, quality and productivity, health service systems, EHR systems, epidemiology, health economics, operations management, health informatics, resource management, and patient care.