@preciouschinweike
Customer Support Specialist at Tropical Hardwood, handling prospect and customer enquiries across email and follow-up.
NigeriaAt Tropical Hardwood, I handle prospect and customer enquiries professionally, communicate with customers by email, and follow up on requests.
At Redeemers University, Nig, I delivered customer and technical support to students, staff, and external partners. Earlier, at Opay Ltd and Jumia, I supported customers across phone, email, and live chat, resolving inquiries and documenting account updates.
Work history, roles, and key accomplishments
Tropical Hardwood
Apr 2024 - Present (2 years 7 months)
Handles all prospect and customer enquiries professionally and ensures follow-up. Communicates with customers via email in a friendly and assisting manner.
Redeemers University
Mar 2021 - Apr 2024 (3 years 1 month)
Delivered end-to-end technical and customer support to a diverse stakeholder base of students, staff, and external partners. Balanced high-volume multichannel queues while maintaining institutional SLAs.
Opay Ltd
Jul 2020 - Feb 2021 (7 months)
Fielded 60+ cross-channel customer inquiries daily, transitioning between phone, email, and live chat. Maintained a 95% case resolution rate and owned CRM data integrity in Zendesk.
Jumia
Jan 2019 - Jun 2020 (1 year 5 months)
Managed a high-volume call queue of 100+ inbound inquiries daily, troubleshooting user issues under time constraints. Prioritized First-Contact Resolution and logged technical notes into Salesforce CRM.
Degrees, certifications, and relevant coursework
Bachelor of Computer Science, Computer Science
Pursued a Bachelor of Computer Science degree at Oxford Brookes University in the United Kingdom.
NigeriaYou can contact Precious and 600K+ other talented remote workers on Himalayas.
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