Adaeze Bukola

Handled 200-300 daily inbound and outbound calls for US-based campaigns focusing on lead generation, appointment setting, and sales. Increased sales conversion by 5% through diligent follow-ups.

Managed end-to-end travel logistics for executives, board members, clients, and donors, including flight bookings, hotel accommodations, and airport pickups. Created detailed travel itineraries and resolved last-minute changes.

Delivered telephone-based psychosocial support and crisis intervention through the NDLEA Call Centre, managing 100+ daily sensitive inquiries. Conducted client intake, needs assessments, and service referrals while maintaining data integrity.

Delivered high-quality multi-channel support across phone, email, and live chat, independently diagnosing and resolving account and technical issues with 99% accuracy. Processed refunds, service corrections, and KYC verifications.

Pursued a Master of Science in Psychology, focusing on advanced psychological theories and research methods.

Earned a Bachelor of Science with Honours in Psychology, covering foundational and applied psychological concepts.

Completed a certified customer service course, enhancing skills in client support and communication.

Completed a certification in Virtual Assistant Skills in the Digital Age, focusing on modern administrative and digital tools.