At Lumorence Care, I schedule therapist-client appointments, resolve booking and app-navigation issues, and follow up with clients to support successful connections with their therapists. My follow-ups with hesitant or inactive clients help maintain an 85%+ client retention rate.
At Primly Service LTD (NDLEA Call Center), I handled inbound and outbound calls, maintained about a 95% first contact resolution rate, and introduced relevant services that increased cross-sell and upsell conversions by 20%. I also onboarded and trained new agents on CRM workflows, call logging, and customer de-escalation.
Earlier, at International Psychometric Centre, I supported students through calls, email, and live chat, and coordinated lecture appointments. At Town House Limited, I handled guest relations and reservations, supervised front-of-house operations, and negotiated corporate service agreements that expanded occupancy by 20%.
