Open to opportunities

Achini Samarakoon

@achinisamarakoon

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Operations manager driving patient care operations, staff performance, and compliant, efficient healthcare delivery.

Sri Lanka

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What I'm looking for

I’m looking for a leadership role where I can run compliant, high-quality operations, optimize patient/service flow, and improve performance through reporting, process upgrades, and strong staff management.

I’m an Operations Manager with progressive leadership in branch and healthcare administration, with 8+ years managing day-to-day operations that protect service quality and patient outcomes. At Royal Nursing Home, I handled daily operations, ensured timely and high-quality patient care, and supervised nursing and support staff through scheduling, training, and performance evaluation.

I coordinate care plans with healthcare professionals, monitor patient outcomes, and strengthen systems through operational policies, procedures, and quality standards. I also manage budgeting, resource allocation, and health-and-safety compliance, address client concerns to maintain trust, and use operational performance analysis to implement improvements that optimize service. Earlier, as a Branch Manager and Branch Sales Executive at Wellassa Holdings (PVT) Ltd., I led end-to-end branch operations, prepared operational and financial reports for senior management, and supported marketing initiatives that improved visibility and referrals. I’m currently pursuing an MSc in Accounting & Finance to deepen my analytical and performance reporting capabilities.

Experience

Work history, roles, and key accomplishments

Operations Manager

Royal Nursing Home

Sep 2019 - Apr 2025 (5 years 7 months)

Managed daily operations to ensure timely, high-quality patient care and supervised nursing/support staff through scheduling, training, and performance evaluations. Implemented operational policies and coordinated care plans with healthcare professionals while handling budgeting, resource allocation, and health/safety compliance.

Healthcare Operations Management Staff Scheduling Quality Standards Patient Care Coordination Resource Allocation Safety Compliance Operational Reporting Stakeholder Management

Branch Manager

Wellassa Holdings (Pvt) Ltd

Jul 2015 - Sep 2018 (3 years 2 months)

Led end-to-end branch operations, including administration, HR coordination, customer service, and performance monitoring. Managed cross-functional teams to achieve operational targets and produced operational/financial performance reports for senior management.

Branch Operations And Management HR Coordination Staff Supervision performance reporting Escalation Management Team Leadership Customer Service Operations

Branch Sales Executive

Wellassa Holdings (Pvt) Ltd

May 2014 - Jul 2015 (1 year 2 months)

Managed client relationships and coordinated service delivery operations while maintaining accurate sales and operational records. Supported customer service activities and operational processes to ensure smooth day-to-day execution.

Client Relationship Management Customer Service Support Negotiation Team Collaboration Strategic Planning Presentation Skills Sales Strategy