Open to opportunities

Pramoda Dilshanika

@pramodadilshanika

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Results-driven Operations Analyst with expertise in revenue cycle management.

Sri Lanka

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What I'm looking for

I am looking for opportunities that allow me to leverage my analytical skills and contribute to process improvements in a collaborative environment.

I am a results-driven Operations Analyst with over 4 years of experience in revenue cycle management, process improvement, and team leadership. My career has been marked by a commitment to enhancing financial operations and ensuring high service levels. I have a proven track record of managing insurance claims, payment postings, and denial resolutions, which has allowed me to develop a keen eye for detail and compliance.

At SYNERGEN Health (Pvt.) Ltd., I successfully led training sessions for new associates, fostering operational excellence and exceeding client SLAs through efficient process handling. I am adept at analyzing data to enhance workflows and deliver client satisfaction. My ability to maintain strong client relationships through clear communication has been instrumental in my success, and I am passionate about leveraging my technical and analytical expertise for organizational success.

Experience

Work history, roles, and key accomplishments

Operations Analyst

SYNERGEN Health (Pvt.) Ltd.

Sep 2019 - Jan 2024 (4 years 4 months)

Results-driven Operations Analyst with over 4 years of experience in revenue cycle management and process improvement. Managed financial operations, trained teams, and ensured high service levels while exceeding client SLAs through efficient process handling.

Revenue Cycle Management Data Analysis Process Improvement Client Communication Team Leadership MS Office Suite ERP Systems

Education

Degrees, certifications, and relevant coursework

G.C.E. (A/L) Examination

G.C.E. (A/L), Advanced Level Education

2015 - 2015

Completed the G.C.E. Advanced Level Examination with subjects including Sinhala, Logic, Political Science, and General English.

International College of Business & Technology

Higher National Diploma, Computing and Software Engineering

Achieved a Higher National Diploma in Computing and Software Engineering, covering essential computing principles and software development techniques.

International College of Business & Technology

BSc (Hons), Business Information Systems

Completed a Bachelor of Science with Honours in Business Information Systems, focusing on the integration of technology and business processes to improve organizational efficiency.