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A Chakraborty

@achakraborty

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I build compliant, audit-ready operations through GRC controls, workflow automation, and quality improvement.

India

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I'm currently leading account-level GRC operations at Concentrix/Webhelp, enforcing regulatory standards and client audit requirements across high-volume workflows. I've maintained 100% findings closure by identifying and mitigating operational and compliance vulnerabilities.

I build Power Automate and Power Apps solutions that streamline compliance reporting and remove audit-preparation bottlenecks. I also apply Generative AI prompt-handling frameworks to improve workflow consistency, productivity, and audit outcomes.

Across Amazon, Apple, BOSE, Air France/KLM, and ROBLOX programs, I've delivered internal-control audits, fraud-prevention workflows, quality improvement initiatives, technical support, and policy compliance. My background combines root cause analysis, quality assurance, airline claims compliance, and team mentoring.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – GRC Specialist

Current

Concentrix / Webhelp

Oct 2023 - Present (2 years 11 months)

Direct account-level GRC operations, enforcing adherence to international regulatory standards and client audit norms. Identify, assess, and mitigate operational and compliance vulnerabilities, maintaining 100% findings closure.

GRC Internal Controls Risk Mitigation Power Automate PowerApps Generative AI Compliance Reporting

Quality, Compliance & Technical Specialist

Concentrix / Webhelp

Aug 2020 - Oct 2023 (3 years 2 months)

Progressive enterprise engagements across Amazon, Apple, and BOSE programs. Executed automated fraud detection workflows, monitored quality metrics, evaluated technical cases, and provided Tier-2 technical support.

Quality Assurance Root Cause Analysis Fraud Detection iOS MacOS app store ITunes Technical Support Escalation Management

Senior Claims Specialist

IGT Solutions

Jan 2018 - Dec 2020 (2 years 11 months)

Evaluated complex airline baggage compensation claims and disputes using WorldTracer and Amadeus GDS under strict international SLA mandates. Ensured compliance with international airline liability conventions and carrier service standards.

World Tracer Amadeus GDS Claims Management SLA Compliance Airline Liability

Technical Operations Specialist

iEnergizer Granada Solutions

Jan 2016 - Dec 2018 (2 years 11 months)

Conducted digital platform moderation, verified policy compliance, investigated bugs, and automated routine reporting tasks. Achieved multiple top-performer awards and trained incoming cohorts on moderation quality standards.

Platform Moderation Policy Compliance Bug Investigation Automation Training