Michelle Shanmugam

Defined, executed, and scaled central quality control frameworks across consumer verticals, owning the Gift Card process, Store operations, and interactive game configuration deployment. Partnered with external vendors to audit brand terms and ensure compliance before publishing digital assets.

Managed high-volume financial accounting operations, invoicing workflows, and dispute resolution for an international property partner network. Audited monthly balance sheet health and supervised a team to ensure timely completion of operational metrics.

Audited high-volume transaction databases to identify anomalies across room classifications, commission rates, and contract lengths. Compiled contract evidence to resolve agent booking conflicts and constructed booking tracking models for partner requirements.

Coordinated end-to-end international logistics from China to the USA, monitoring inbound transportation and verifying packaging and product specifications. Drafted SOPs and managed consumer support, resolving order queries via phone and email.

Reviewed published digital asset data and text streams to verify compliance thresholds. Audited communication channels to identify quality gaps and designed operational metric outputs including performance dashboards and SLA progress profiles.

Transitioned to the Directory Maintenance Team, updating and maintaining over 200 daily global workforce profiles. Managed inbound consumer insurance portfolios, executing secure client premium payments and policy upgrades.

Grade: Rank Holder

Earned a Bachelor of Arts degree with a focus on Industrial/Organizational Psychology, Journalism, and Communicative English, and achieved Rank Holder honors.

Completed Pre-University Certification (PUC) at St. Anne's PU College in Bangalore, India.